LawShield

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  • Chubb Insurance

    "We have used the services of Lawshield UK Limited since July 2006 for our Motor Legal Expenses service and also for handling certain aspects of our Motor claims. During that time they have met and often exceeded our demanding service level expectations and have proved to be very professional and diligent. I am delighted that Chubb is able to continue our partnership with them."

    Mark Jordan, UK Claims & Services Manager - Chubb Insurance

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Lawshield provide their clients with high quality cost effective solutions, supported by future proof agile software and a superb claims service to enable them to sell legal expenses and ancillary insurance products and services in brand.

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Meet the team

"Our management team have the skills to service the needs of our broker, insurer, MGA, and affinity customers."

  • Ken Specter

    Managing Director

"We are here to assist you and our intention is to be courteous, helpful responsive and reliable as well as to enhance your customer experience and improve your profitability."

Contact us today and we will help you achieve your goals.

Meet the team

Meet the team

  • Will Osbaldiston

    Schemes & Underwriting Manager

  • Chris Edwards

    Operations Manager

  • Terri Howard

    Compliance Manager

  • Steph Thackery

    Financial Controller

  • Sharon Gallimore

    Broker Liaison Co-ordinator

  • Will Gatton

    Underwriting Assistant

  • Nicola Rubin

    PCH Claims Manager

  • Chris Roberts

    Claims Controller

  • Adrian Evans

    Business Manager

  • Paul Naylor

    Data Analyst and BI Reporting Solutions Developer

  • Fiona Mitchell

    HR Manager

  • Katie Dartnell

    Product and System Trainer

Sharon Gallimore

Sharon Gallimore

Broker Liaison Co-ordinator

Job Description

My role is to support and liaise with brokers to assist with account set ups, sales, marketing, web and system development, administration, accounting and developing bespoke schemes.

Past Experience

I have worked in insurance for all my working life, I joined LawShield UK in March 2014 and prior to this I started my career as an advisor at CRS Consultants dealing with motor, household and liability insurance. A couple of years later I joined Carole Nash Insurance specialising in motorcycle insurance and experiencing a variety of roles from; training, managing a team, technical specialist and administration. After 17 years, I made the decision for a change and joined Choice Quote Commercial where I stayed for a year before joining LawShield, servicing Motor Trade Road Risk policies.

Achievement/something that you are proud of?

I am mostly proud of my two children but for myself, I am proud of achieving a step towards overcoming my fear of heights by going up in a hot air balloon.

Likes and dislikes?

Apart from good food and drink, I like a good challenge and will take risks, it makes life a little more exciting and I believe you should try and experience everything you can as we are only here once!

Hobbies and interests?

When I am not a cleaner, cook, taxi driver, family organiser and working I will go for a run. I have completed a couple of half marathons and have signed up for a few more this year. I have also been roped into Tough Mudder which I know will be painful! I also enjoy music festivals having been a few times to the V Festival and Leeds.

Chris Edwards

Chris Edwards

Operations Manager

Job Description

I am part of the management team responsible for the implementation of new schemes, coordinating all aspects of the technical requirements both internally and externally, to deliver the requirement and thereafter maintain a hands on management role in respect of operations across the business. This includes being the central point of referral for liability and complex claims issues, general account management and assistance in general development and evolution of the business across several departments.

Past Experience

I have worked in the insurance market since 1998 and joined the Connexus Group in 2003 having previously worked for AA Insurance , Legal & General, Brownsword Associates, Reed Insurance and Donns Solicitors. I have been in a management role since the mid 90’s!

Achievement/something that you are proud of?

First and foremost, being a dad to two troublesome teenagers.

Likes and dislikes?

Likes: Man City, yes I was there when they were really rubbish. I also love my Cocker Spaniel, Bailey, she is the little girl I never had. Dislikes; I treat people like I want to be treated, when I don’t get this in return, I don’t like it!

Hobbies and interests?

Since stopping playing football 10 years ago, I took up running (mostly a 10k runner) but I have recently moved to half marathons, I also got hooked on open water swimming and I bought a road bike, natural course of events has taken me to do a few triathlons. I love the outdoor challenge! This year I have talked 9 colleagues to join me in the North West Tough Mudder event.

Will Gatton

Will Gatton

Underwriting Assistant

Job Description

To assess all classes of business, make informed underwriting decisions that comply with company policies and procedures alongside assessing risk to the business.

Past Experience

Previously I worked as an Underwriting Assistant for Brightside Group PLC. I underwrote on behalf of Zenith Insurance and Ageas Insurance on MGA and delegated authority schemes, respectively. My main responsibilities were to make risk based underwriting decisions and update/maintain product rates in Polaris.

Achievement/something that you are proud of?

I am most proud of my commitment to my fiancé, family and career. I’ve moved across half the country, from Bristol to Liverpool, to live with my partner and further pursue my career in insurance.

Likes and dislikes?

I like foreign foods, rainy days, lie ins and Netflix. I dislike coleslaw and traffic.

Hobbies and interests?

My hobbies include watching TV shows and documentaries on Netflix. Going out to the cinema and for food. Reading books and playing computer games.

Nicola Rubin

Nicola Rubin

PCH Claims Manager

Job Description

My role is to operationally manage the hire team within the Connexus Group. I work with the team to ensure we deliver a premium service to clients and exceed expectation. I have a strong work ethic and aim to develop the team and drive results

Past Experience

I have worked in the industry since graduating and have held previous claims posts with Direct Line & AON before joining the Connexus Group in 2003.

Achievement/something that you are proud of?

Completing the London Marathon last year was an achievement and was probably the toughest challenge to date!

Likes and dislikes?

? I like people and their stories! I dislike ignorance and people who take themselves too seriously.

Hobbies and interests?

I enjoy socialising with friends, preferably over food & drink! I like to keep fit and enjoy running and competing in various races and events.

Ken Specter

Ken Specter

Managing Director

Job Description

I am responsible for a management team of 20 and over 205 employees; my role is to oversee operations on a macro level, and ensure the business activities we engage in comply with requirements of our regulatory bodies, are financially viable and marry the needs of our business, our professional clients and the end user of our products and services.

Past Experience

I qualified as a Solicitor in 1981 at London University and worked for two law firms in the North West for three years. I opened my first business at 29 and have been running successful businesses now for 30 years; during that time I have gauged the changing nature of legal and insurance businesses and there is now significantly more emphasis on technological advances and use of the web. What has not changed is the need to provide quality of service and for both you and your staff need to be available and accessible to service the needs of your customers.

Achievement/something that you are proud of?

I am proud of my staff and the way many of them have progressed from junior staff members to managers with considerable skills. I recognise the need to mentor them and harness those skills if the business is to continue to grow organically and profitably as it has without merger or acquisition.

This means it has retained the same philosophy and continuity which is key to progression in the industries in which we trade.

In terms of key achievements in business terms I would cite three - the first the obtaining ( and retaining) of the contract for the outsourced management of motor claims for the leading high net worth insurer in the UK; the second the securing ( and continuance ) of a long term contract with the second largest motor manufacturer in the World to run their motor accident management scheme and build and manage their branded websites for their automotive ancillary products.

The third is the development of out digital services division over the last four years; this now provides a full range of products to assist brokers, insurers, motor manufacturers, affiliates and finance businesses in providing an end to end forum for the web sales and administration of insurance products.

On a personal level I am proud of the achievements of my two children and am grateful for the support of my wife and family.

Likes and dislikes?

I like people who have a positive “can do” attitude and who strive to achieve their potential. I dislike bosses who are not prepared to “get their hands dirty” and work hard but expect others too! I like people who are honest and straightforward and expect value for their money or effort. I dislike those who are ingenuous or mislead; it is not an approach that helps you to succeed in the long term.

Hobbies and interests?

I like to keep fit within my limitations so Pilates, Golf, Tennis and walking are my sports. I also enjoy music and play and collect guitars. I love spending time with my wife and kids and I particularly look forward to brunch on a Sunday.

Will Osbaldiston

Will Osbaldiston

Schemes & Underwriting Manager

Job Description

I am part of the senior management team responsible for schemes and underwriting. This includes being a central point of contact on general account management, performance, pricing and underwriting.

Past Experience

Prior to joining LawShield in June 1998 I worked at ULR Services as an uninsured loss recovery claims advisor. At LawShield I’ve held a variety of roles over the last 17 years but started with the firm as the main point of contact between our in-house claims department and panel solicitors on complex cases. Whilst undertaking this role and working closely within the legal market I’ve developed Before the Event and After the Event legal expenses schemes and have Binding Authority Agreements with various insurers.

Achievement/something that you are proud of?

I’m proud of reducing my golf handicap over the last few years and winning a board competition at the golf club.

Likes and dislikes?

Likes: Eating out and trying different food and drink that you wouldn’t normally have at home. I also like Manchester City. Dislikes : Traffic and celery!

Hobbies and interests?

Golf, football, cricket and watching most major sports. I love music and concerts and spending quality time with my 2 children and partner.

Fiona Mitchell

Fiona Mitchell

HR Manager

Job Description

I joined Connexus in September 2013, in the newly created HR role. I provide an full HR service, supporting recruitment and retention, employment law, training and development, compensation and benefits administration.

Past Experience

I have worked within HR for almost 30 years, working for companies such as the BBC, Credit Suisse, News International and several global companies, where I gained international employment law knowledge. I have also been a prison visitor to both juveniles and lifer’s.

Achievement/something that you are proud of?

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Likes and dislikes?

I like Cream cakes, Split n’ fish, red wine, people with common sense, Volvo trucks! (I love tankers especially!)

I dislike Laziness, Warrington RLFC (not helpful when I work in Warrington), white wine

Hobbies and interests?

Watching St Helens Rugby League (I have been a regular spectator since the age of 6), Looking after my 4 cats, reading true murder stories

Chris Roberts

Chris Roberts

Claims Controller

Job Description

I am currently the Claims Controlling Quality Manager for Connexus Claims Solutions. My background is in the General Insurance & Commercial Insurance sectors, with over 25 years experience in sales, service & claims, 11 years the latter with Direct Line Group as a National Run Off Manager and team leader.

Achievement/something that you are proud of?

I have been fortunate to work for a number of well known insurers and insurance brokers. I have specialised in Motor HNW and general motor but also PL / EL, commercial combined for SME's and I have also been a Motor / Household Underwriter for many years as well as an Equine & Livestock Underwriter for the NFU.

I believe my experience gives me an understanding of both sides of the insurance market place and a thorough knowledge to deal with complex claims and decisions for the Broker & Insurer Schemes. I have a wealth of team and departmental management experience which gives me the ability to drive my people to deliver an excellent customer claims service at all times. I am a CII certificate holder & business management accredited also.

Likes and dislikes?

Likes: I enjoy socialising with my friends and family. Enjoy a good book and my holidays abroad. Dislikes:Wasted time, lateness, tomatoes and celery.

Hobbies and interests?

In my spare time I enjoy spending time with my children and help to teach them with my wife to ride on our horses and enjoy the obligatory holidays abroad when I can.

Adrian Evans

Adrian Evans

Business Manager

Job Description

I am part of the senior management team responsible for liaising with the business and IT to understand what processes need to be built for any new affinities and schemes.

Past Experience

I have worked in the insurance market since 1988 and joined the Connexus Group in 2012 having previously worked for Virgin Money , HSBC, Choicequote Insurance Brokers and other insurance brokers over 25 years.

Achievement/something that you are proud of?

Being a dad to two daughters and a son.

Likes and dislikes?

Likes: Leeds United, Dislikes; Any sort of traffic and coconut

Hobbies and interests?

Any sport really but mainly golf, cricket and badminton. Spending time with my 3 children and partner and just recently gardening and long walks in the country!

Steph Thackery

Steph Thackery

Financial Controller

Job Description

Connexus Claims Solutions, Connexus Hire Solutions, Connexus Medical Appointments, Lawshield UK, Performance Car Hire.

  • Day-to-day finance, reporting, query resolution and process review
  • Financial Compliance GAAP, VAT, PAYE, FCA, ONS
  • Management of 3 staff
  • Control of 24 bank accounts
  • Payroll Service for 156 staff across 4 payrolls

Past Experience

30 years in Finance holding various accounting positions including:

  • Accountant - P & O Ferrymasters Ltd
  • Payroll Manager – Brake Brothers
  • Management Account – British Nucleur Fuels Limited (IT)
  • Management Accountant - Computer Science Corporation
  • Management Accountant - Applied Biosystems

Achievement/something that you are proud of?

Hiring a Harley Davidson Ultra Glide in California USA and riding 4000 miles across 6 States.

Hiring a Harley Davidson Ultra Glide in Virginia USA and riding 4700 miles across 7 States

Something I am proud of:

  • My career - I have worked hard and provided a good service
  • My children (and new Grandson!)

Likes and dislikes?

Likes

  • Travelling – USA/Western Europe
  • Spending time with family and good friends
  • Sunshine – not too hot
  • Seeing an instant Zero difference when reconciling accounts!
  • My husband……..most of the time!

Dislikes

  • The Dentist and blood
  • Seafood
  • Being wrong – it happens occasionally

Hobbies and interests?

Travel, Riding my Harley, Photography and Music

Terri Howard

Terri Howard

Compliance Manager

Job Description

I joined the Connexus Group of companies in 2007 and have responsibility for Compliance across the group. Ensuring we continue to comply with the requirements of the various regulators. I work with all areas of the businesses and have input into product design & system enhancements. I work closely with key business partners and participate in various due diligence visits evidencing that our business is delivering the prescribed level of service. In my time with the group we have grown quite significantly and continue to do so however this is controlled growth and each area of the businesses compliments the other.

The world of Compliance is constantly changing, challenging and rewarding.

Past Experience

I have 25 + years experience in the insurance industry with RSA, predominately in the claims area. I moved into the Compliance area in 2003 progressing to the role of Senior Risk & Compliance Consultant. I was part of a team responsible for 2000+ claims staff across the UK and BPO’s. We were responsible for compliance themed monitoring across the business, creation and delivery of related training. Oversight of the individual business areas risk returns. Reporting through at executive / board level and supporting the Approved Persons.

Achievement/something that you are proud of?

Learning to drive at 40+ and passing first time.

Likes and dislikes?

LIkes: Spending family time and gardening.

Dislikes: Being bored…………. (doing profiles!!)

Hobbies and interests?

I am a keen gardener and enjoy eating out and sampling new cuisine’s. When babysitting allows.

Paul Naylor

Paul Naylor

Data Analyst and BI Reporting Solutions Developer

Job Description

I joined Connexus early in 2015. I specialise in in implementing automated solutions for reviewing, analysing and reporting data across the Connexus Group and co-ordinating secure data transfer to and from our business partners.

Past Experience

I have 20 years of experience working in Information Technology for variety of companies in both permanent and consultancy roles. I have been worked in a number of sectors including retail and utilities but most of my recent career has been in financial services (HSBC, M&S Bank) and general insurance (Royal and Sun Alliance, Carole Nash.)

Achievement/something that you are proud of?

Being a dad to a handsome young teenage son. I attribute this to good genes (mostly his mother’s).

Likes and dislikes?

I like working with people and businesses to implement robust, reliable and innovative solutions. I dislike the fact that Liverpool Football Club seems destined never to win the premier league.

Hobbies and interests?

I enjoy sport, cinema and music. I also enjoy tinkering with my classic air cooled VW campervan and using it to visit campsites and music festivals particularly in the North West and Wales.

Katie Dartnell

Katie Dartnell

Product and System Trainer

Job Description

My role is to support the growth of Lawshield as we develop and enhance our Digitial Sales Platform (DSP) and website, working closely with our Brokers, providing support, guidance and training on our products and systems to increase sales performance and continued growth.

Past Experience

I have 9 years insurance industry specialising in the design, implementation and training of new technologies, supporting many leading insurance companies.

Achievement/something that you are proud of?

Reaching the summit in Snowdon in treacherous weather conditions. Running the women’s 10k in 41mins 18 secs (beating a lot of the men may I add!). Raising £13,000 for the Booth Centre; Manchester Homeless Day Centre.

Likes and dislikes?

I love Tapas, cocktails, Croatia, the odd festival & happy positive people. Dislikes, rudeness and ill-mannered people! It’s nice to be nice and manners cost nothing!

Hobbies and interests?

I love getting my waterproofs on & going fell walking in the Lakes. I work alongside a couple of global DJ’s carrying out volunteer work for homeless charities in Manchester, Liverpool and Leeds.

Meet the team

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If you have any questions or feedback please let us know

General enquiry Enquire

Agency requests and amendments, product and underwriting queries, training requests

salessupport@connexus.co.uk
- 01925 444 847

Administration Enquire

Order stationery, sales and marketing material, general administration of policies.

admin@connexus.co.uk
- 01925 444 847

New Claims Enquire

Please click on the enquire button to view product specific claim procedures. If you require assistance, please contact us on
01925 444 847

Complaints Enquire

Please notify ourselves as soon as possible so that we can speedily resolve your issue.

customerrelations@lawshield-uk.com
- 0800 731 3942

Digital Services Enquire

Assistance with passwords, web services and technical issues

websitesupport@connexus.co.uk
- 01925 428 346

Finance & Accounts Enquire

Invoice and bordereau queries

w.osbaldiston@connexus.co.uk
- 01925 444 847

New Claims

The full claims procedure for your policy is detailed in the policy document. If you require further assistance please contact ourselves and please find below details of the specific policy claim numbers.

Motor Claims

Phone Lawshield UK: 0333 043 3787
To request a claim form or send a completed claim form email fnol@connexus.co.uk

Family Select

Phone Lawshield UK: 0333 043 3787
To request a claim form or send a completed claim form email fnol@connexus.co.uk

Home Emergency

Phone Axa Assistance 24 hour Emergency Helpline: 0845 269371

You should have the following information available upon request:

  • Your name and home postcode
  • Your Policy Number
  • An indication as to the nature of the problem

Keycare

Phone Keycare: 0845 303 0550
Please quote your key fob number provided

Motor Breakdown

Personal Motor phone Axa Assistance To get UK emergency help, phone: 0845 600 2853. If you need Breakdown Assistance in Europe, please call: +44 (0)1737 826145

Commercial &less; 3.5t phone Axa assistance To get UK emergency help, phone: 0330 1231965

Commercial &less; 7.0t phone Axa Assistance To get UK emergency help, phone: 0330 1231965

Fleet phone Axa Assistance To get UK emergency help, phone: 0330 1231965. If you need Breakdown Assistance in Europe, please call: +44 (0)1737 815214

Text messaging is available if you are deaf, hard of hearing or have speech difficulties. Please text the word ‘breakdown’ to +44 (0)7624 808266.

Taxi & Courier phone Intana Assistance on 0844 338 5976

Please have your policy details available; your name, registration and address and policy number

GAP

Phone Lawshield UK on 0333 403 3787 with the following information:-

  • Your policy details
  • Your name
  • Registration
  • Address
  • And policy number

Landlord Legal Expenses

Phone Lawshield UK on 01925 403411

Landlord Rent Guarantee

Phone Lawshield UK on 01925 403411

Landlord Home Emergency

Phone Axa Assistance 24 hour Emergency Helpline on 0845 605 3911

You should have the following information available upon request:

  • Your name and home postcode
  • Your Policy Number
  • An indication as to the nature of the problem

In order for us to verify the cover, the engineer may also ask the tenant to produce the policy documentation on arrival as evidence of cover.

Excess Insurance

The claim will be handled by AXA Assistance (UK) Ltd. To make a claim AXA Assistance will ask for supporting documentation listed below. It is important that all the documentation is submitted as requested, as Axa Assistance will be unable to process the claim until received.

  • Scheme Code: (This will be detailed on your policy schedule)
  • Evidence the excess amount has been paid to the insurer following the claim
  • Evidence that the claim with the main insurer has been settled stating that fault.
  • Certificate of main insurance policy that the excess has been paid on
  • The certificate of motor excess insurance policy or documentation detailing excess cover

Via the internet
Visit the claims web site: https://www.excessclaim.co.uk where the claim can be registered online.

By Phone
Please call AXA Assistance on (Tel Number 0845 600 0034) to notify the claim. A claim form will be issued to complete and documents will be requested as above.

The internet solution allows the customer to enter all the necessary details required to settle the claim. We recommend you use the web link as you will need to post documents to Axa Assistance if you contact us by phone, which could result in delays of your claim being settled.

Getting in touch

Simply select the department you would like to contact and fill in your information.